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Customer Service Representative

2 months ago

Port Charlotte, Florida, United States Planet Fitness - Easy Mile Fitness Full time
About the Front Desk Associate Role

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Planet Fitness - Easy Mile Fitness. As a key member of our front-line team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a welcoming and judgement-free environment.

Key Responsibilities:
  • Member Experience: Greet members and guests, assist with questions and concerns, and promote our Judgement Free Zone by connecting with members on the club floor.
  • Customer Service: Resolve member concerns, answer phone calls, and assist with membership-related functions such as sign-ups, updates, and cancellations.
  • Club Maintenance: Perform regular cleaning and sanitizing of equipment and amenities, ensure restrooms are clean and stocked, and address maintenance and facility concerns.
Requirements:
  • 6-12 months of experience in a customer service environment
  • Basic computer proficiency
  • Ability to work in a fast-paced environment and provide exceptional customer service
What We Offer:
  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plan
  • Employee perks and discounts