Guest Experience Manager

5 days ago


Tustin, California, United States Salvation Army Full time
Job Title: Guest Experience Manager

Job Description:
The Salvation Army is seeking a Guest Experience Manager to oversee the day-to-day operations of our site. In this role, you will be responsible for ensuring that all guests are treated with dignity and respect, and that their needs are met in a timely and efficient manner. As a Guest Experience Manager, you will also be responsible for managing bed assignments, conducting regular walkthroughs of site bathrooms and showers, and maintaining a clean and safe environment for all guests.

**Key Responsibilities:**
- Create a welcoming environment by providing customer-focused front desk coverage
- Maintain guest forms updated and in-stock
- Manage bed assignments and complete required data entry on Salvation Army software

**Requirements:**
- High School Graduate or GED
- 1-3-year work experience with homeless population
- If in recovery, must have a sobriety minimum of five (2) years
- Experience in or basic knowledge of mental health, homelessness and/or addictions fields (preferred)
- Experience as a Team Lead in some capacity preferred

**Salary: $42,000 - $58,000 per year

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