Lead Customer Experience Manager
6 days ago
About Us
Premium Brands Services, LLC is a leading fashion retailer that creates modern, feminine, and versatile clothing for women.
We empower women to express their authentic selves and experience endless inspiration through our brand.
As Assistant Manager, you will play a crucial role in shaping the customer experience and creating a strong store culture for associates.
In this role, you will have the opportunity to:
- Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
- Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
- Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
- Create an inclusive store environment for associates where everyone feels welcome and engaged.
- Use technology to provide customers with a seamless omnichannel shopping experience.
Required Skills and Qualifications
To succeed in this role, you will need:
- 1+ year retail management experience (preferred)
- A hospitality mindset when connecting with customers and associates
- Technology proficiency and ability to operate a point-of-sale system
- Strong business acumen and ability to implement action plans to drive results
Benefits
As a valued member of our team, you can expect:
- MERCHANDISE DISCOUNT: 50% off regular-priced merchandise at Ann Taylor and LOFT
- SUPPORT FOR YOUR DEVELOPMENT: opportunities for growth within our family of brands
- A CULTURE OF GIVING BACK: opportunities to support our philanthropic partners that benefit local communities
- COMPENSATION: $65,000 - $75,000 per year, depending on location and experience
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