Guest Services Manager

5 days ago


Tustin, California, United States Salvation Army Full time
Job Description

We are seeking an experienced Guest Services Manager to join our team at The Salvation Army. In this role, you will be responsible for ensuring a safe and welcoming environment for our guests and providing exceptional customer service.

About the Role

The successful candidate will have experience working with homeless populations and possess excellent communication and problem-solving skills. A high school diploma or equivalent is required, and prior experience as a Team Lead is preferred.

Key Responsibilities
  • Implement trauma-informed approaches to manage disruptive behavior and resolve conflicts.
  • Cultivate and maintain collaborative communication with security staff regarding guest movements and site operations.
  • Ensure daily cleaning routines are implemented by staff and maintain grounds by managing daily trash pickup and disposal.
  • Provide front desk coverage, answer phones, and manage forms and documentation.
Requirements
  • High school diploma or equivalent.
  • 1-3 years of experience working with homeless populations.
  • CPR and First Aid certification within 30 days of hire.
  • Bilingual/Bi-literate English/Spanish preferred.
Salary Range

$50,000 - $60,000 per year, depending on experience.



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