Guest Relationship Development Specialist

6 days ago


Tustin, California, United States Mountain View Tire & Auto Service Full time
Job Overview

Mission Valley Automotive Services is seeking a skilled Guest Relationship Development Specialist to join our team. This role is responsible for developing and maintaining relationships with our customers, ensuring that they receive exceptional service and support throughout their interaction with us. If you have a passion for helping others and enjoy working in a fast-paced environment, this could be the perfect opportunity for you.

About the Role

This position requires a strong ability to communicate effectively with customers, both in person and over the phone. You will be the first point of contact for customers, engaging them, scheduling appointments, and building trust. Your goal will be to understand their needs, communicate processes and timelines, and present needed services following our selling process. You must be comfortable answering the phone, inviting guests into our store, and making them feel welcome during their visit.

As a Guest Relationship Development Specialist, you will also be responsible for assisting in various aspects of customer care, work order completion, and register assistance. You will work under the direction of management to ensure that all policies and procedures are followed. You will also be responsible for maintaining an organized and neat customer waiting area.

We offer a competitive salary of $18.00 per hour, as well as opportunities for career advancement and professional growth. If you are looking for a challenging and rewarding role in a dynamic company, please apply today.

Requirements

To be successful in this role, you will need to have the following qualifications:
  • A high school diploma or equivalent required.
  • A valid driver's license.
  • One year of sales experience preferred.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.

Benefits

We offer a comprehensive benefits package, including paid vacation and holidays, reimbursement for ASE certifications, and eligibility for our 401(k) program immediately upon hire.

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