Patient Referral Specialist
2 weeks ago
The Patient Referral Specialist plays a crucial role in managing the processing, follow-up, and communication with patients regarding referrals and procedure requests initiated by healthcare providers. This position is essential for initiating authorizations for patient services and requires a solid understanding of insurance coverage, meticulous documentation of authorizations, and effective communication of authorization statuses to practice staff.
Key Responsibilities
- Ensure timely processing of both incoming and outgoing referrals and orders.
- Accurately document all communications, including phone calls and messages, in the patient's medical record or relevant order systems.
- Secure prior authorizations for all scheduled appointments and medical procedures.
- Update patient demographic information in the practice management system as needed.
- Handle incoming telephone inquiries in a prompt, courteous, and professional manner.
- Utilize various office equipment efficiently.
- Collaborate closely with Baptist Medical Group Representatives, medical facilities, insurance providers, patients, and their families.
Minimum Education
- High School Diploma or Equivalent Required
- 1-3 years of experience in a healthcare or medical office setting preferred
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to set priorities and meet objectives.
- Proficient in computer usage and related software applications.
- Ability to handle complaints and requests professionally and calmly.
- Commitment to providing outstanding customer service.
Baptist Health Care is a not-for-profit healthcare organization dedicated to enhancing the quality of life for individuals and communities in northwest Florida and south Alabama. The system comprises three hospitals, four medical parks, the Andrews Institute for Orthopaedic & Sports Medicine, and a comprehensive network of primary and specialty care providers. With a workforce exceeding 4,000 team members, Baptist Health Care stands as one of the largest non-governmental employers in northwest Florida.
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