Global Client Support Representative

3 weeks ago


Rochester, New York, United States Cannon Industries Full time

Cannon Industries, a global leader in contract manufacturing, is seeking a Global Client Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients worldwide.

The successful candidate will have a strong understanding of customer service principles and the ability to work accurately and efficiently in a fast-paced environment. We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience.

Key Responsibilities:

  • Communicate with clients regarding order status and delivery information
  • Maintain accurate records of client interactions and order history
  • Assist in resolving client complaints and concerns
  • Monitor EDI schedules to ensure timely delivery of products

Requirements:

  • Minimum 2 years customer service experience in an administrative/office setting
  • Excellent phone communication skills
  • Ability to navigate computer databases
  • Attention to detail and organizational skills


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