Application Support Specialist

4 weeks ago


Sterling, Kansas, United States JACAM Full time
Job Summary

We are seeking a highly skilled Application Support Analyst to join our team at JACAM. As an Application Support Analyst, you will be responsible for providing technical support, troubleshooting, and testing for various software applications.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to internal stakeholders and external customers.
  • Troubleshooting: Identify and resolve technical issues related to software applications, hardware, and network infrastructure.
  • Testing: Conduct thorough testing of software applications to ensure they meet the required standards and specifications.
  • Documentation: Maintain accurate and detailed documentation of technical issues, resolutions, and testing results.
Requirements
  • Education: Bachelor's Degree in Computer Science, Information Technology, or related field.
  • Experience: Minimum 1 year of experience in technical support, troubleshooting, and testing.
  • Skills: Strong technical skills, excellent communication and problem-solving skills, and ability to work in a fast-paced environment.
Preferred Qualifications
  • Microsoft Products: Proficient in Microsoft products, including Word, Excel, PowerPoint, and SQL.
  • Project Management: Understanding of Project Management methodologies, including Agile, Waterfall, and Kanban.
  • Issue Tracking Systems: Knowledge of issue tracking systems, including DevOps and JIRA.


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