Application Support Analyst

4 months ago


Sterling, United States JACAM Full time
Entry or Mid-Level

Primarily responsible for providing support, troubleshooting and testing for various software applications. Candidate job duties include:

  • Provide technical support for multiple application systems
  • Respond to general questions and trouble tickets in a timely manner
  • Research, diagnose, troubleshoot and identify potential solutions for resolving issues
  • Prioritize and manage multiple open issues
  • Document steps and progression from issue to resolution
Required Experience and Skills:
  • Verbal/written communication
  • Customer service, empathy and patience
  • Critical thinking and problem solving
  • Knowledge/use of issue tracking systems (DevOps, JIRA, etc.)
  • Proficient in Microsoft products (Word, Excel, PowerPoint, etc.)
  • Understanding of Project Management methodologies (Agile, Waterfall, Kanban, etc.)
  • Bonus Skills: Microsoft SQL query writing and data analytics
Our current supported applications include:
  • Microsoft Dynamics ERP Systems
  • Microsoft 365 (Office, One Note, One Drive, etc.)
  • Microsoft SQL, DevOps and SharePoint
  • Other custom applications
Job Type and Location:
  • Full-time, Sterling KS
Required Education:
  • Bachelor's Degree or minimum 1 year of related work experience
Company Benefits:
  • Health, Dental, Vision, 401K and more


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