Application Support Specialist
4 weeks ago
We are seeking a highly skilled Application Support Analyst to join our team at JACAM. As a key member of our support team, you will be responsible for providing top-notch technical support, troubleshooting, and testing for our various software applications.
Key Responsibilities- Provide technical support for multiple application systems
- Respond to general questions and trouble tickets in a timely manner
- Research, diagnose, troubleshoot, and identify potential solutions for resolving issues
- Prioritize and manage multiple open issues
- Document steps and progression from issue to resolution
- Verbal and written communication
- Customer service, empathy, and patience
- Critical thinking and problem-solving
- Knowledge of issue tracking systems (DevOps, JIRA, etc.)
- Proficient in Microsoft products (Word, Excel, PowerPoint, etc.)
- Understanding of Project Management methodologies (Agile, Waterfall, Kanban, etc.)
- Microsoft SQL query writing and data analytics
- Microsoft Dynamics ERP Systems
- Microsoft 365 (Office, One Note, One Drive, etc.)
- Microsoft SQL, DevOps, and SharePoint
- Other custom applications
Full-time, Sterling KS
Required EducationBachelor's Degree or minimum 1 year of related work experience
Company BenefitsHealth, Dental, Vision, 401K, and more
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Application Support Specialist
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