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IT Support Specialist
2 months ago
We are seeking a highly skilled IT User Support Specialist to join our team at Cuisine Solutions. The ideal candidate will possess a customer-focused mindset, excellent communication skills, and a strong foundation in IT systems and software.
Key Responsibilities:
- Provide first-level technical support to staff via phone, email, and chat.
- Troubleshoot and diagnose basic software and hardware issues, guiding users through step-by-step solutions.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain detailed records of staff interactions, incidents, and resolutions using ticketing system.
- Stay up to date on the latest technology and product offerings to provide knowledgeable support.
- Collaborate with team members to continuously improve support processes and enhance staff satisfaction.
Requirements:
- Two years help desk experience required.
- Microsoft 365 (Azure, Intune, Teams) experience is a plus.
- IT certification, or some college is a plus.
- Strong verbal and written communication skills with a customer-focused mindset.
- Basic understanding of computer systems, networks, and common software applications.
- Ability to troubleshoot and resolve technical issues in a timely manner.
- Excellent problem-solving and critical-thinking skills.
- Ability to work independently and as part of a team.
- Willingness to learn and stay current with technology trends and products.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.