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IT Support Specialist

2 months ago


Sterling, Virginia, United States Cuisine Solutions Full time
Job Summary

We are seeking a highly skilled IT User Support Specialist to join our team at Cuisine Solutions. The ideal candidate will possess a customer-focused mindset, excellent communication skills, and a strong foundation in IT systems and software.

Key Responsibilities:

  • Provide first-level technical support to staff via phone, email, and chat.
  • Troubleshoot and diagnose basic software and hardware issues, guiding users through step-by-step solutions.
  • Escalate complex issues to higher-level support teams when necessary.
  • Maintain detailed records of staff interactions, incidents, and resolutions using ticketing system.
  • Stay up to date on the latest technology and product offerings to provide knowledgeable support.
  • Collaborate with team members to continuously improve support processes and enhance staff satisfaction.

Requirements:

  • Two years help desk experience required.
  • Microsoft 365 (Azure, Intune, Teams) experience is a plus.
  • IT certification, or some college is a plus.
  • Strong verbal and written communication skills with a customer-focused mindset.
  • Basic understanding of computer systems, networks, and common software applications.
  • Ability to troubleshoot and resolve technical issues in a timely manner.
  • Excellent problem-solving and critical-thinking skills.
  • Ability to work independently and as part of a team.
  • Willingness to learn and stay current with technology trends and products.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.