Technical Application Support Specialist

2 weeks ago


Sterling Heights, Michigan, United States BAE Systems USA Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Technical Application Administrator. This role will provide support to our PLM customer's needs, ensuring timely and accurate problem resolution.

Key Responsibilities
  • Act as a central point of contact for the PLM user base, facilitating effective communication between end-users and support teams.
  • Triage and coordinate compliance tasks, ensuring seamless execution.
  • Develop and maintain accurate and detailed records of all service desk interactions, including ticket status, resolutions, and communication history.
  • Collaborate with end-users to understand their PLM needs and provide tailored support.
  • Stay up-to-date with the latest technology and product developments to provide expert-level support.
Requirements
  • High School Diploma and 4 years' experience or Associate's Degree in Information Technology or related field and 2 years' experience.
  • Well-versed in Microsoft OSs and prior experience in a service desk or IT support role is beneficial.
  • Strong communication and customer service skills, with the ability to work well in a team environment.
  • MS Office 365 experience is a huge plus.
What We Offer
  • Full-Time Salary Range: $83,430
  • A comprehensive benefits package, including health, dental, and vision insurance, 401(k) savings plan, and more.
  • Opportunities for professional growth and development, with a focus on employee well-being and recognition.
About BAE Systems

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, a global defense, aerospace, and security company. We deliver a range of products and services for air, land, and naval forces, as well as advanced electronics, security, and information technology solutions.

At BAE Systems, we are committed to diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and empowered to succeed.



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