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Medical Office Operations Manager

1 month ago


Jacksonville, Florida, United States Citigroup Full time
Job Summary

The Supplier Management Lead is responsible for developing relationships with users across the business to successfully onboard all contractor roles within USPB, Wealth, and Foundations.

Key Responsibilities
  • Perform on-boarding, maintenance, and offboarding activities for the Non-Employee Management System (NEMS).
  • Rate Analysis, location, and contractor attrition reporting work across Digital organization, Citi Staffing office, Citi Enterprise Supply Chain (ESC), and Finance Independent projects and assignments as needed in the broader Business Management team.
  • Understand and ensure compliance against Citi Policies regarding Non-Employee management.
  • Follow documented processes regarding Non-Employee management.
  • Managing a high-volume workload of queries to resolution through emails, telephone calls, and instant messaging tools.
Labor/Software Support
  • Responsible for consistent supplier management and governance.
  • Supplier risk management including initial risk assessments and ongoing monitoring as a Business Activity Owner (BAO).
  • Responsible for consistent execution of contracts in accordance with Citi Expense Management Policy (CEMP) and Citi's Third-Party Management (TPM).
  • Statement of Work (SOW) management including requests, approvals, resource onboarding, and off-boarding.
  • Work across Technology Organization, Citi Staffing Office, Citi Enterprise Supply Chain (ESC), and Finance.
  • Independent projects and assignments as needed in the broader Business Management team.
  • Works on mergers & acquisitions and outsourcing/right placement activities.
  • Acts as advisor or coach to new or junior-level employees; Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
  • Act as first point of contact across full lifecycle including supplier selection, onboarding/due diligence, contract negotiation, performance management, contract renewals, and off-boarding/termination.
  • Team player and relationship management skills.
  • Ability to work under pressure and manage tight deadlines.
  • Ability to work independently, multi-task, and take ownership of various parts of a project or initiative.
  • Bachelor's/University degree, Master's degree preferred.
Requirements
  • Strong organizational and follow-up skills - follow through to complete project with minimal supervision.
  • Must be proficient in Excel (pivot tables) and SharePoint and other Microsoft Office Application.
  • Motivated self-starter with the ability to manage multiple priorities and a significant volume of diverse tasks while consistently delivering high-quality work.
  • Relationship/contract management expertise - defining & overseeing SLA performance.
Collaborative Partner
  • Comfortable w/ technology and data - comfortable working with highly technical personnel (e.g. software engineers, operations specialists, and project managers) to drive consensus on digital platforms and capabilities.
  • Knows how to get things done both through formal channels and informal network; understands the origin and reasoning behind key policies and practices.
  • Manages ambiguity well - ability to manage through ambiguity; can effectively cope with change and shift gears comfortably.