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Director of Rooms

2 months ago

Fredericksburg, Virginia, United States The Publisher Hotel, Fredericksburg, VA 22401 Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at The Publisher Hotel in Fredericksburg, VA. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our Front Office and Housekeeping Departments.

Key Responsibilities
  • Leadership and Management: Provide guidance and direction to Department Heads and team members to ensure exceptional guest service and satisfaction.
  • Operational Excellence: Assess hotel operational needs and develop strategies to improve efficiency, productivity, and profitability.
  • Guest Satisfaction: Ensure that all guests receive warm, knowledgeable, and helpful service, exceeding their expectations and driving loyalty.
  • Departmental Performance: Directly responsible for the performance of the Front Office and Housekeeping Departments, including forecasting, budgeting, and implementing programs to drive continuous improvement.
  • Team Development: Develop the skills and abilities of direct reports, providing coaching, training, and feedback to ensure their growth and success.
  • Hotel-Wide Initiatives: Participate in total hotel management activities, contributing to the development and implementation of hotel-wide initiatives and programs.
Requirements and Qualifications
  • Education: High School diploma or equivalent.
  • Experience: Proven experience in hotel operations, with a strong background in hospitality and business management.
  • Skills: Advanced knowledge of hospitality and business management fields, excellent communication and leadership skills, and the ability to analyze complex data and make informed decisions.
  • Certifications: Familiarity with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Growth: Career growth opportunities and a manager training program to help you develop your skills and advance your career.
  • Employee Perks: Reduced room rates throughout the portfolio, third-party perks, and a flexible spending account.
  • Work-Life Balance: A flexible schedule, including nights, weekends, and holidays, to ensure a healthy work-life balance.