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Sales & Customer Service Representative

2 months ago

Piscataway, New Jersey, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales & Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and contributing to the growth and success of our business.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to clients, ensuring they feel valued and understood.
  • Service Promotion: Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Client Acquisition: Help grow and retain a client base both in-person and through outreach efforts.
  • Team Support: Support clinic flow by greeting clients, scheduling services, and addressing questions.
Requirements
  • Education: High school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Skills: Critical thinking, excellent math and computer skills, ability to multitask, and great people skills.
  • Culture Fit: Supporters of total body care with a general knowledge of massage and skin care services.
What We Offer
  • Competitive Pay: Competitive base pay plus bonuses and commissions.
  • Benefits: Employer-paid healthcare, 401(k), paid time off, and employee referral bonus program.
  • Training and Development: In-depth product and service training, and a free massage, skincare, or stretch service each month.
  • Work-Life Balance: Flexible schedule for a better work-life balance.