Manufacturing Customer Service Representative III

1 month ago


Romeoville, Illinois, United States SATO America, LLC Full time
Job Summary

SATO America, LLC is seeking a detail-oriented and service-focused Customer Service Representative III to join our team.

This role is responsible for providing exceptional customer service and support to our customers, responding to general product questions, and resolving complex or unusual requests.

The ideal candidate will have a solid working knowledge of Microsoft Office Suite, experience with Oracle and Microsoft D365, and excellent verbal, written, and interpersonal communication skills.

This is a full-time position with a competitive salary and outstanding benefits package, including medical, vision, and dental insurance, 401(k) retirement savings plan, and employee assistance program.

Key Responsibilities:

  • Provide exceptional customer service and support to customers via phone, email, and other communication channels.
  • Respond to general product questions and resolve complex or unusual requests.
  • Work closely with internal teams to ensure customer satisfaction and resolve issues.
  • Train new employees on policies and work instructions.
  • Participate in ISO Quality Audits and other quality initiatives.
  • May be assigned to support Enterprise or key customers.
  • Participate in customer account activity meetings as needed.

Requirements:

  • Associate degree or equivalent from a two-year college or four plus years related experience and/or training.
  • Solid working knowledge of Microsoft Office Suite.
  • Experience with Oracle and Microsoft D365.
  • Excellent verbal, written, and interpersonal communication skills.
  • Excellent critical thinking skills to analyze and solve problems.
  • Diligent and detail-oriented.
  • Ability to manage competing priorities and meet daily commitments.

Work Environment:

This is a full-time position with a competitive salary and outstanding benefits package. SATO America, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.



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