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Senior Hotel Operations Manager

1 month ago

Burlington, Vermont, United States Boston Marriott Burlington Full time
About the Role:

As the General Manager of the Boston Marriott Burlington, you will be responsible for leading the hotel's operations, strategy, and growth. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the hotel's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Key Responsibilities:

Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
Set long-term goals and objectives for the hotel and work towards achieving them.

Team Leadership:

Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
Provide guidance, mentoring, and development opportunities to team members.
Encourage teamwork and open communication across all departments.

Operations Management:

Oversee all operational departments including front office, housekeeping, food and beverage, Human Resources, Sales, and Finance.
Ensure smooth day-to-day operations by implementing efficient processes and procedures.
Monitor service quality to maintain the highest standards of guest satisfaction.

Financial Management:

Create and manage the hotel's budget, allocating resources appropriately to various departments.
Monitor financial performance, analyze variances, and implement corrective actions as needed.
Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience:

Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.
Address guest concerns and feedback promptly, striving for continuous improvement.
Implement initiatives to enhance guest satisfaction and loyalty.

Facilities Management:

Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.
Implement sustainability initiatives to minimize the hotel's environmental impact.

Regulatory Compliance:

Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.
Maintain health and safety standards for guests and staff.

Our Culture:

Empowered to Make a Difference
At Pyramid Global, we value, support, and recognize the unique contributions of each team member.
Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values:

People First, Integrity, Excellence

People First:

A talented, diverse, and passionate team working together with respect.

Integrity:

Honesty and accountability to ourselves and colleagues.

Excellence:

Surpassing expectations through dedication and innovation.

Qualifications:

A proven track record as a successful leader as a hotel or resort General Manager role for a minimum of 3 years.
A minimum of 5 years of full-service hospitality experience preferrably at a Marriott.
A college degree or a combination of education and experience equivalent to a college degree, preferrably in Hospitality, or Travel & Tourism Management.
Exceptional leadership and communication skills.
Problem-solving abilities and critical thinking skills.
The flexibility to adapt to varying shifts, including weekends and holidays.
A commitment to maintaining a positive and organized work environment.

Compensation Range: $160,000.00/Yr. - $190,000.00/Yr. based on qualifications and experience.