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Senior End User Computing Specialist

2 months ago

Jersey City, New Jersey, United States Royal Bank of Canada Full time
Position Overview
At RBC, we foster a culture that is supportive and filled with opportunities for growth and recognition. You will play a crucial role in helping our clients succeed and our communities thrive, driven by a shared sense of purpose.

What is the Role?
This position focuses on End User Engineering and Microsoft 365 specialization.

Key Responsibilities:
As a technical advisor for the RBC end user engineering team, you will:
  • Research, develop, troubleshoot, and refine solutions related to the implementation of end user technologies.
  • Address challenges associated with component applications and functionalities.
  • Collaborate closely with end user services colleagues to ensure optimal installation and configuration of component applications within desktop operating systems, including virtualized environments.
  • Review and optimize operating system configurations, patch/version levels, and peripheral drivers critical to enhancing the collaboration experience.

Essential Qualifications:
To be successful in this role, candidates must possess:
  • Expertise in end user connectivity solutions.
  • Proficient understanding of workstation endpoint operating systems and their interaction with TCP/IP networks.
  • Advanced knowledge of Microsoft 365 SaaS solutions.
  • Familiarity with desktop operating system technologies and associated software.

Desirable Skills:
While not mandatory, the following skills are advantageous:
  • Strong expertise in third-party collaboration solutions.
  • Experience with application packaging and endpoint protection.
  • Knowledge of MacOS environments.

What We Offer:
At RBC, we are committed to excellence and continuous improvement. Our comprehensive Total Rewards Program includes:
  • Competitive compensation and performance-based bonuses.
  • Supportive leadership focused on your development.
  • Opportunities to make a significant impact.
  • A collaborative and high-performing team environment.
  • Flexible work/life balance options.
  • Access to diverse job opportunities across various sectors.

Compensation:
The expected salary range for this position is competitive and commensurate with experience and qualifications. This range does not include additional elements of total compensation, such as bonuses and benefits.