Senior End User Computing Specialist

2 weeks ago


Jersey City, New Jersey, United States Royal Bank of Canada Full time

Opportunity Overview
At RBC, we foster a culture that is supportive and filled with opportunities for growth and reward. As a member of our team, you will play a crucial role in helping our clients succeed and our communities thrive, driven by a shared sense of purpose.

Role Summary
The position of Lead End User Computing Engineer focuses on providing expert-level knowledge in end user connectivity solutions and Microsoft 365 technologies. You will be responsible for:

  • Implementing and optimizing end user connectivity solutions, including Aruba Remote Access Points and Fortinet FortiAP.
  • Ensuring seamless interaction of workstation operating systems with TCP/IP networks, specifically Windows 10 and Mac environments.
  • Configuring network slicing capabilities for enhanced connectivity.

Collaboration and Integration
In this role, you will leverage your expertise in third-party collaboration platforms such as Microsoft Teams, Zoom, and Slack, as well as eDiscovery solutions. Your responsibilities will include:

  • Integrating Microsoft 365 SaaS solutions, including Azure Information Protection and Exchange Online.
  • Optimizing the deployment and regular updates of M365 Apps for Enterprise.
  • Facilitating the transition between various desktop environments, including Citrix and physical desktops.

Technical Advisory
As a technical advisor, you will collaborate closely with the end user services team to ensure optimal installation and configuration of applications within desktop operating systems. This includes:

  • Reviewing operating system configurations and patch levels.
  • Testing and troubleshooting hardware drivers for peripherals essential to the collaboration experience.

Qualifications
To be successful in this role, candidates must possess:

  • Expertise in end user connectivity solutions and workstation operating systems.
  • Proficiency in Microsoft 365 SaaS solutions.
  • Familiarity with desktop operating system technologies and performance optimization techniques.

What We Offer
At RBC, we are committed to fostering a high-performance culture that values diversity and inclusion. Our Total Rewards Program includes:

  • Competitive compensation and bonuses.
  • Comprehensive benefits including health, dental, and retirement plans.
  • Opportunities for professional development and career advancement.

Join us in making a meaningful impact on our clients and communities.



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