Senior End User Computing Specialist

1 week ago


Jersey City, New Jersey, United States Royal Bank of Canada Full time

About Us
At RBC, we foster a culture that is supportive and filled with opportunities for growth and recognition. You will play a vital role in helping our clients succeed and our communities thrive, driven by a shared sense of purpose.

What is the Opportunity?
We are seeking an End User Engineering/Microsoft 365 Specialist with an expert-level skill set in end user connectivity solutions. Your responsibilities will include:

  • Proficiency in connectivity solutions such as Aruba Remote Access Points and Fortinet FortiAP.
  • Expertise in workstation operating systems interacting with TCP/IP networks, including Windows 10 and Mac systems.
  • Configuration and production enablement of network slicing capabilities.

Collaboration Solutions Expertise
You will also need to demonstrate advanced knowledge of third-party collaboration platforms, including:

  • Mio (Collaboration Platform Bridge)
  • Microsoft Teams
  • Webex
  • Slack
  • Zoom

Microsoft 365 Solutions
Your role will involve expert-level skills with Microsoft 365 SaaS solutions, including:

  • Azure Information Protection
  • OneDrive/SharePoint Online
  • Exchange Online
  • PowerApps
  • Intune

Key Responsibilities
As a technical advisor for the RBC end user engineering team, you will:

  • Research, develop, troubleshoot, and resolve issues related to the implementation of end user technologies.
  • Collaborate closely with end user services to ensure optimal installation and configuration of applications within desktop operating systems.
  • Review operating system configurations and drivers for hardware essential to the collaboration experience.

Qualifications
Must-Have:

  • Expertise in end user connectivity solutions.
  • Strong knowledge of workstation operating systems and TCP/IP networks.
  • Familiarity with Point of Sale transaction execution solutions.
  • Advanced skills in Microsoft 365 SaaS solutions.
  • Deep understanding of desktop operating system technologies.

Nice to Have:

  • Experience with third-party collaboration solutions.
  • Knowledge of MacOS and anti-malware solutions.

What We Offer
We thrive on challenges and are committed to continuous growth, delivering trusted advice to help our clients and communities prosper. Our comprehensive Total Rewards Program includes:

  • Competitive compensation and bonuses.
  • Supportive leadership for your development.
  • Flexible work/life balance options.
  • Opportunities for challenging work and professional growth.

Join us in making a lasting impact and driving success for our clients and communities.



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