Customer Service Representative II

6 days ago


League City, Texas, United States American National Full time

About the Role

American National is seeking a talented and resourceful Customer Service Representative II to join our Claims Customer Service Division. As a key member of our team, you will be responsible for providing exceptional customer service, mentoring, and supporting the growth and development of our customers.

Key Responsibilities

  • Handle incoming calls from toll-free numbers regarding multiple lines of business for Claims.
  • Gather information from callers to assist clients with their specific needs or purposes of the call.
  • Provide information to the correct department or organization based on their evaluation of the information obtained.
  • Set up claims and verify coverages to provide initial services to assist with the customers' immediate needs.
  • Educate the caller about damage mitigation, escalating the call in appropriate circumstances.
  • Make a basic assessment of fault to qualify a claim for method of inspection or applicability of rental coverage.
  • Assist the client in taking appropriate steps to get their vehicle moved to a safe location for inspection of damages.

Requirements

  • High School Diploma (required)
  • Minimum of two years customer service experience.
  • Excellent written and verbal communication skills (bilingual skills helpful)
  • Prior customer service and/or call center experience (strongly preferred)
  • Strong technical aptitude; training and experience with Microsoft Office products (preferred)

About American National

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers, and business partners since 1905. We are committed to providing a flexible and supportive work environment that allows our team members to thrive and grow in their careers.

Our Culture

We value a healthy work-life balance, development opportunities, and a casual dress code. Our company culture is built on our core values of Financial Strength, Integrity, Respect, Service, and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE). We strive to create a workplace that is inclusive, supportive, and empowering for all employees.



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