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Guest Services Manager

2 months ago

Peoria, Arizona, United States Bluegreen Vacations Full time
Join Our Team as a Guest Services Manager

Cibola Vista Resort & Spa is on the lookout for a dynamic and personable Guest Services Manager. We are committed to providing exceptional experiences for our guests and need a leader who shares this vision.

Compensation:
Starting pay at $19.00 per hour, based on experience.

Work Schedule:
Full-Time with flexible shifts, including weekends.

BENEFITS YOU'LL ENJOY:
  • Up to 21 Paid Days Off per Year
  • 401K Match up to 5%
  • 9 Paid Holidays
  • 2 Paid Days for Volunteering
  • Comprehensive Medical, Dental, and Vision Insurance
  • 6 Weeks of Paid Parental Leave
  • Opportunities for Internal Growth and Career Development
  • Tuition Reimbursement
  • A Safe and Enjoyable Work Environment
  • Employee Discounts on Childcare, Hotels, and More

Key Responsibilities:
As the Guest Services Manager, you will oversee the front office team to ensure seamless operations that lead to outstanding guest feedback and satisfaction. Your role will include:
  • Providing professional and courteous responses to guests, delivering accurate and timely information and services.
  • Collaborating closely with departments such as Front Desk, Housekeeping, Maintenance, and Sales to foster positive working relationships.
  • Training, directing, and resolving issues for front desk team members to ensure a high-quality operation.

Position Requirements:
To qualify for this role, you should have:
  • A minimum of one year of experience in a Front Desk role as a Guest Services Agent, or two years in the Hospitality industry.
  • Experience in maintaining ongoing training for Front Desk staff.
  • Skills in coaching, counseling, and developing Front Desk personnel.
  • The ability to perform Front Desk duties as needed and manage staff scheduling.

Become Part of Bluegreen Vacations:
We invite you to explore this opportunity to join our mission of "Sharing Happiness" with our guests and team members alike.