Guest Service Representative

4 hours ago


Peoria, Arizona, United States Bluegreen Vacations Full time
Job Title: Guest Reception Representative

The Guest Reception Representative plays a vital role in ensuring a warm and welcoming experience for all guests. As a key member of the Bluegreen Vacations team, you will be responsible for providing exceptional customer service, managing guest interactions, and maintaining a positive working relationship with colleagues.

Key Responsibilities:
  • Guest Qualification and Registration: Ensure that all guests meet the qualifications set by Bluegreen Vacations and accurately register them in the system.
  • Guest Greeting and Communication: Greet all guests in a friendly and professional manner, addressing their needs and concerns in a timely and efficient manner.
  • Process Management: Understand and follow all processes outlined in the Guest Training Manual SOP, ensuring seamless execution and minimal disruptions.
  • Collaboration and Teamwork: Maintain a positive working relationship with Sales, Marketing, and Admin teams, fostering a collaborative environment that drives success.
  • Guest Support and Escalation: Accurately assign guests to Sales Representatives, ensure timely updates in Concierge, and escalate customer complaints or concerns as needed.
  • Data Integrity and Reporting: Maintain a superior level of data integrity, ensuring accurate downstream reporting, including Payroll, Premium Reconciliation, Hotel Reconciliation, Vendor Payables, and BI Reporting.

As a Guest Reception Representative, you will be an integral part of the Bluegreen Vacations team, working closely with colleagues to deliver exceptional guest experiences. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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