Customer Solutions Engineer

2 weeks ago


Indiana, Pennsylvania, United States Shape Technologies Group Full time

Company Overview:
At Shape Technologies Group, we are committed to providing cutting-edge manufacturing process solutions that empower our clients to achieve their goals.

Work Environment:
Our team consists of passionate technology experts and skilled service professionals who prioritize understanding our clients' needs. We foster a dynamic, fast-paced, and customer-centric atmosphere where collaboration and respect are paramount.

What We Provide:
We offer a competitive salary and a comprehensive benefits package that includes medical, dental, vision, 401(k), paid time off, life insurance, disability insurance, and educational reimbursement, alongside ample training and career advancement opportunities.

Position Overview:
The Field Service Engineer will deliver high-level technical support to customers, ensuring the effective operation of Shape Technologies Group's waterjet cutting and surface preparation systems. This role requires independent work with minimal supervision.

Key Responsibilities:
1. Provide expert technical assistance to customers regarding the operation, troubleshooting, part identification, and repair of equipment, both on-site and remotely.
2. Complete necessary administrative documentation promptly.
3. Follow company policies regarding returns and document customer-reported system issues.
4. Maintain an updated library of technical documents, including manuals and specifications.
5. Assist customer service in identifying required parts for clients.
6. Build and maintain positive relationships with distributors and customers, acting as a liaison between them and the company.
7. Be prepared to travel to customer locations, often on short notice and outside regular business hours, with travel expectations exceeding 60%.
8. Be available for on-call support as required by the company.
9. Conduct routine maintenance on equipment and assist in developing preventative maintenance schedules with clients.
10. Perform additional duties as assigned.

Qualifications:
1. Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills are essential.
2. Proven diagnostic and troubleshooting abilities.
3. Independent judgment to analyze and resolve technical challenges.
4. Proficiency in Windows, Word, Excel, and other relevant software.
5. Excellent interpersonal skills and the ability to manage stressful situations professionally.
6. Strong written and verbal communication skills.
7. A positive attitude, initiative, and reliability are crucial.
8. Ability to learn company products and parts quickly.
9. Willingness to travel internationally, including to Canada.

Education and Experience:
A minimum of an AA degree in Electronics, Robotics, or Mechanical Engineering, or equivalent technical training, along with at least two years of recent service-related experience with relevant capital equipment. Experience with microprocessor control systems is preferred, and familiarity with CNC programming is a plus.

Equal Opportunity Statement:
We are an Equal Opportunity Employer and do not discriminate against employees or applicants based on their inquiries or discussions regarding compensation.



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