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Digital Customer Success Strategist
2 months ago
At Qualtrics, we're on a mission to bring humanity, connection, and empathy back to business. We're seeking a talented Digital Customer Success Strategist to join our team and help us achieve this goal.
Key Responsibilities- Operationalize insights to drive customer value realization at scale through human and digital interaction channels.
- Partner with internal CS stakeholders and other Qualtrics teams to craft projects that lead to meaningful business impact.
- Define and instrument thoughtful automations across digital and human-touch activities.
- Deliver analytical insights to drive customer retention and expansion.
- Bachelor's degree.
- Minimum 2-3 years of experience in product analytics, customer insights, data analysis, program/project management, and/or customer success experience.
- Customer success experience a plus.
- Intermediate to advanced proficiency with data analysis tools and techniques.
- Experience building and launching digital and nurture programs to drive qualified leads to sales or customer renewals.
- Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
- Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year).
- 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year).
- On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices.
We all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation.