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Digital Customer Success Strategist

2 months ago


Seattle, Washington, United States Qualtrics Full time
About This Role

At Qualtrics, we're on a mission to bring humanity, connection, and empathy back to business. We're seeking a talented Digital Customer Success Strategist to join our team and help us achieve this goal.

Key Responsibilities
  • Operationalize insights to drive customer value realization at scale through human and digital interaction channels.
  • Partner with internal CS stakeholders and other Qualtrics teams to craft projects that lead to meaningful business impact.
  • Define and instrument thoughtful automations across digital and human-touch activities.
  • Deliver analytical insights to drive customer retention and expansion.
What We're Looking For
  • Bachelor's degree.
  • Minimum 2-3 years of experience in product analytics, customer insights, data analysis, program/project management, and/or customer success experience.
  • Customer success experience a plus.
  • Intermediate to advanced proficiency with data analysis tools and techniques.
  • Experience building and launching digital and nurture programs to drive qualified leads to sales or customer renewals.
Our Team's Favorite Perks and Benefits
  • Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
  • Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year).
  • 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year).
  • On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices.
Our Hybrid Work Model

We all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation.