Senior Operations Manager

2 weeks ago


Cleveland, Ohio, United States Metropolis Full time
About the Role

The Senior Manager is a key position that oversees the operations at assigned locations, ensuring that all aspects of the operation meet Metropolis standards. This includes team member performance, customer service, financials, maintenance, and safety.

Responsibilities
  • Client Focus: Ensure every moment matters for our clients, resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
  • Operational Excellence: Conduct routine visits to assigned locations to ensure proper operating procedures, while working to identify all existing and potential operational problems.
  • Team Support: Go above and beyond when necessary to support team and clients by being responsive during "off-duty hours".
  • Financial Management: Ensure the accounts operate within the budget and make recommendations to attain the budget if unforeseen circumstances cause negative variances. Operate within proper and timely revenue protocols and follow daily deposit procedures; manage P&L (Profit and Loss Statement).
  • Leadership: Hire, develop, train, and supervise a diverse team of employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
Requirements
  • 5+ years of management experience.
  • Bachelor's degree preferred.
  • Proven ability to lead and motivate team members.
  • Passionate about delivering exceptional customer experiences and client satisfaction by finding unique solutions to problems.
  • Prior experience creating and maintaining budgets.
  • Ability to communicate and work with all levels of the organization, from field employees, executive staff, building management, and customers.
  • Experience using various computer applications/systems (e.g., Microsoft Office Suite).


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