Senior Operations Manager

7 days ago


Cleveland, Ohio, United States Smart Care Equipment Solutions Full time
Job Title: General Manager

At Smart Care Equipment Solutions, we are seeking a highly skilled and experienced General Manager to lead the profitable growth of our Service, Installation, and Equipment businesses. As a key member of our leadership team, you will be responsible for ensuring high levels of safety, Team Member retention, customer satisfaction, job profitability, and quality work.

Main Responsibilities:
  • Lead a safe work environment for all Team Members and drive safety efforts to prevent injuries.
  • Supervise and direct the work of Leaders within Service, Installation, and Equipment, building a strong selling organization to grow share and deepen customer relationships.
  • Manage the business P&L and overall financial health, driving a minimum of 10% growth in top-line sales and 10% increase in EBITDA per year.
  • Prepare and execute the annual operating plan, developing budgets in coordination with department heads and controllers.
  • Represent and uphold company values, operating with the highest level of integrity and ensuring adherence to company policies.
  • Coach and develop direct reports effectively, responsible for talent acquisition, development, and retention needs.
  • Maintain close business relationships with top customers and general contractors, actively assessing customer satisfaction levels and initiating remedial actions as required.
  • Improve processes for better productivity, overseeing large projects and analyzing performance to drive action for profitable delivery of scope, schedule, and budget.
  • Create and conduct quarterly business reviews on business performance.
Qualifications:
  • Bachelor's Degree in Engineering, Business, Construction Management, or a similar degree program with technical and financial components.
  • 5 or more years of managerial/supervisory experience in a service-related industry, preferably with P&L ownership and responsibility.
  • 2 or more years of customer relationship development and management experience.
  • Excellent interpersonal and communication skills, including sales ability.
  • Demonstrated selection, hiring, and team development skills.
  • Track record of success leading a technical non-exempt workforce.
  • Demonstrated problem-solving and decision-making skills in a fast-paced environment.
  • Prior experience in developing and working in service app and dispatch systems.
  • Previous experience in HVAC, Grocery, Foodservice, or equipment repair industry.
  • Willingness to travel within the market, spending significant time with current and potential customers and assisting managers with sound business processes.
  • Ability to travel up to 30% (automobile and plane).

Smart Care Equipment Solutions is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR[redacted].



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