Customer Service Associate

4 days ago


Chicago, Illinois, United States El Milagro Full time
Customer Service Representative Job Description

El Milagro is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a family-owned and operated business, we pride ourselves on providing authentic quality tortilla products and exceptional service to our customers.

This is an exciting opportunity for a motivated and detail-oriented individual to work in a dynamic environment and contribute to the success of our company.

Key Responsibilities:
  • Provide exceptional customer service and support to our customers.
  • Process customer orders and ensure accurate and timely delivery.
  • Verify customer and order information to ensure accuracy.
  • Communicate order information, including prices, shipping dates, and anticipated delays, to customers.
  • Review and ensure accuracy of account information and orders.
  • Maintain records of new product orders and status.
  • Review and report account/order modifications.
  • Conduct client pick-up procedures.
  • Recommend and provide product information to meet the needs of potential new customers.
  • Obtain and enter new customer information.
  • Place product sample orders for potential new customers and active customers.
  • Receive and respond to customer concerns.
  • Prepare invoice and shipping documents.
  • Confer with warehouse and route salesmen to push through or track orders.
  • Calculate shipping and total charges for products.
  • Confer with warehouse to determine availability of requested merchandise.
  • Record transactions and collect payment for product for further processing.
  • Ensure pending calls are handled appropriately.
Requirements:
  • Minimum of 1 year experience in entering data and customer service.
  • Fluent in Spanish and English preferred.
  • Open availability.
Working Environment:

The Customer Service Representative will work in an office-like environment in our plant, with a focus on providing exceptional customer service and support.



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