Insurance Customer Service Professional

3 weeks ago


Miami, Florida, United States CPIA, AAI Full time

CPIA, AAI is seeking a highly skilled Insurance Customer Service Professional to join our team. As an Insurance Customer Service Professional, you will be responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism.

Job Description:

The successful candidate will provide exceptional service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation. They will also answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.

Responsibilities:
  • Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
  • Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Qualifications:
  • A 440 or 220 license or be working towards completion of license required. Comparable work experience in the insurance field preferred.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.

We offer a competitive salary of $55,000 per year, excellent benefits, professional development opportunities, and job stability in a growing industry. If you are looking for a challenging role where you can make a difference, apply now.



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