Patient Services Representative

2 days ago


Urbana, Illinois, United States Carle Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Services Representative to join our Float team at Carle Health. As a key member of our team, you will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation, including patient identification, patient check-in, charge posting, cash management, and patient appointment scheduling.
  • Provide exceptional customer service to patients, ensuring their needs are met and exceeded.
  • Manage incoming patient care requests, including in-basket activities, referrals, work queue activity, and incoming telephone calls.
  • Proficiently handle insurance coverage rules, including eligibility, network coverage, and benefits.
  • Initiate and secure prior authorizations as needed.
  • Assist with PSR coverage in multiple departments, obtaining knowledge of each department and scheduling specifics.
  • Travel to multiple departments as needed.
  • Flexible with last-minute assignment changes.
  • Act independently in the float capacity.
Requirements
  • Associate's degree in a related field or three years of experience in an office/customer service environment.
  • Successful completion of medical terminology course within one year of start date.
  • Previous public contact position, basic computer skills, and experience using fax machines, copiers, and other general office equipment.
  • Reliable transportation.
What We Offer

As a member of our Float team, you will have ample opportunities to grow your skills, work in different specialties/departments, and advance in your career. We offer a supportive and inclusive team environment, flexible scheduling, and opportunities for professional growth and development.

Carle Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.



  • Urbana, Illinois, United States Carle Foundation Hospital Full time

    Job SummaryWe are seeking a highly skilled Patient Services Representative to join our team at Carle Foundation Hospital. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesProvide exceptional customer service to patients, families, and visitors, responding to their needs...


  • Urbana, Illinois, United States Carle Health Full time

    {"title": "Patient Services Representative", "subtitle": "Join Carle Health", "content": "At Carle Health, we are seeking a Patient Services Representative to join our team. As a Patient Services Representative, you will play a critical role in ensuring the smooth operation of our clinic preparation process, patient identification, patient check-in, charge...


  • Urbana, Illinois, United States Carle Health Full time

    Job Summary:The Patient Services Representative coordinates and participates in various duties associated with daily clinic preparation, patient identification, check-in, charge posting, cash management, and basic patient appointment scheduling. This role requires strong communication skills, attention to detail, and the ability to prioritize tasks under...


  • Urbana, Illinois, United States Carle Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Patient Service Representative Lead to join our team at Carle Health. As a key member of our surgical department, you will be responsible for coordinating staffing and activities, providing leadership and expertise in all aspects of service, and performing as a Patient Service Representative in all...


  • Urbana, Illinois, United States Carle Foundation Hospital Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Carle Foundation Hospital. As a key member of our clinical support team, you will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge...


  • Urbana, Illinois, United States Carle Foundation Hospital Full time

    Job SummaryThe Patient Service Representative Lead plays a crucial role in coordinating staffing and activities for the Plastic Surgery, General Surgery, and Oral Surgery departments at Carle Foundation Hospital. This position requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key...


  • Urbana, Illinois, United States Carle Foundation Hospital Full time

    Job SummaryWe are seeking a highly skilled and experienced Patient Service Representative Lead to join our team at Carle Foundation Hospital. As a key member of our Centralized Services team, you will play a critical role in coordinating staffing and activities for our Plastic Surgery, General Surgery, and Oral Surgery departments.Key ResponsibilitiesAssist...


  • Urbana, Illinois, United States Carle Health Full time

    {"Job Title": "Patient Services Representative - Endoscopy", "Job Summary": "We are seeking a highly skilled Patient Services Representative to join our team at Carle Health. As a key member of our endoscopy department, you will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient...


  • Urbana, Illinois, United States Carle Health Full time

    Job SummaryThe Float Patient Services Representative plays a vital role in ensuring the smooth operation of our clinics. As a member of the Float team, you will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and basic...


  • Urbana, Illinois, United States Carle Health Full time

    Job SummaryWe are seeking a highly skilled and versatile Patient Services Representative to join our Float team at Carle Health. As a key member of our team, you will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and...


  • Urbana, Illinois, United States Carle Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our Float team at Carle Health. As a key member of our team, you will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management,...


  • Urbana, Illinois, United States Carle Foundation Hospital Full time

    Job SummaryWe are seeking a skilled Patient Services Representative Supervisor to join our team at Carle Foundation Hospital. As a key member of our healthcare leadership team, you will be responsible for supervising Patient Care Service staff in Med Subspeciality Clinics at Curtis and Windsor.Key ResponsibilitiesCoordinate activities of Patient Care Support...


  • Urbana, Illinois, United States Carle Foundation Hospital Full time

    Job SummaryWe are seeking a highly skilled Patient Services Representative to join our team at Carle Foundation Hospital. As a Patient Services Representative, you will play a vital role in creating a positive experience for our patients, families, and visitors.Key ResponsibilitiesProvide exceptional customer service, responding to patient inquiries and...


  • Urbana, Illinois, United States Carle Foundation Hospital Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative - Float to join our team at Carle Foundation Hospital. As a Float PSR, you will play a critical role in coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash...


  • Urbana, Illinois, United States Carle Foundation Hospital Full time

    Job SummaryWe are seeking a highly skilled Patient Services Representative to join our team at Carle Foundation Hospital. As a key member of our clinical support team, you will play a vital role in ensuring the smooth operation of our endoscopy department.Key ResponsibilitiesCoordinate and participate in daily clinic preparation, patient identification, and...


  • Urbana, Illinois, United States Carle Health Full time

    Job SummaryThe Float Patient Services Representative plays a vital role in ensuring the smooth operation of our clinics. As a member of our team, you will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and basic patient...


  • Urbana, Illinois, United States Carle Foundation Hospital Full time

    {"Job Title": "Patient Services Representative-Otolaryngology", "Job Summary": "We are seeking a highly skilled Patient Services Representative to join our Otolaryngology team at Carle Foundation Hospital. As a key member of our clinical support staff, you will be responsible for coordinating and participating in various duties associated with daily clinic...


  • Urbana, Illinois, United States Carle Foundation Hospital Full time

    {"title": "Patient Services Representative", "subtitle": "Join Our Team", "content": "About the Role:The Patient Services Representative is responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and basic patient appointment...


  • Urbana, Illinois, United States Carle Health Full time

    Position Overview:The Float Pool Patient Services Representative 1 is responsible for coordinating and engaging in various tasks related to the daily operations of the clinic, including patient identification, check-in procedures, charge posting, cash handling, and basic appointment scheduling. This role is essential in projecting a positive image and...


  • Urbana, Illinois, United States Carle Foundation Hospital Full time

    Job SummaryWe are seeking a highly skilled Patient Services Representative to join our team at Carle Foundation Hospital. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient experiences and ensuring seamless communication between patients, families, and healthcare providers.Key ResponsibilitiesProvide...