Patient Services Representative
2 days ago
We are seeking a highly skilled and detail-oriented Patient Services Representative to join our Float team at Carle Health. As a key member of our team, you will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling.
Key Responsibilities- Coordinate and participate in daily clinic preparation, including patient identification, patient check-in, charge posting, cash management, and patient appointment scheduling.
- Provide exceptional customer service to patients, ensuring their needs are met and exceeded.
- Manage incoming patient care requests, including in-basket activities, referrals, work queue activity, and incoming telephone calls.
- Proficiently handle insurance coverage rules, including eligibility, network coverage, and benefits.
- Initiate and secure prior authorizations as needed.
- Assist with PSR coverage in multiple departments, obtaining knowledge of each department and scheduling specifics.
- Travel to multiple departments as needed.
- Flexible with last-minute assignment changes.
- Act independently in the float capacity.
- Associate's degree in a related field or three years of experience in an office/customer service environment.
- Successful completion of medical terminology course within one year of start date.
- Previous public contact position, basic computer skills, and experience using fax machines, copiers, and other general office equipment.
- Reliable transportation.
As a member of our Float team, you will have ample opportunities to grow your skills, work in different specialties/departments, and advance in your career. We offer a supportive and inclusive team environment, flexible scheduling, and opportunities for professional growth and development.
Carle Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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