Housing Services Coordinator

1 month ago

Staten Island, New York, United States Women In Need, Inc. Full time
Job Title: Housing Services Coordinator

Job Summary:

The Housing Services Coordinator is a key member of our team, responsible for supporting the permanent housing search of families living in our shelter. This role involves coordinating all housing services activities to ensure successful placement of families in accordance with WIN's and other agency contractual requirements.

Responsibilities:

  • Commit to using evidence-based practices, such as Motivational Interviewing, Trauma-Informed Care, and boundary setting, to help clients achieve their goals.
  • Demonstrate ability to understand housing subsidies and provide families with guidance and support with the application process.
  • Cultivate relationships and develop new linkages with real estate rental brokers and landlords to ensure WIN families have access to current information and housing resources.
  • Liaise with brokers and landlords to ensure that potential housing meets WIN requirements for client readiness and act as an expediter as needed.
  • Coordinate WIN-sponsored Housing Fairs and participate in networking events.
  • Coordinate and facilitate housing workshops which address client's issues and needs; provide information and resources to families during the different phases of their housing search.
  • Coordinate and facilitate group meetings with new families within ten (10) days of arrival to discuss existing subsidies and review the responsibilities of the client regarding the search for permanent housing.
  • Arrange apartment viewings and interviews with landlords. Provide escort to apartment viewings as required and assists with housing applications.
  • Track all referrals and provide on-going follow up to clients and feedback to sources and leads.
  • Collaborate with Case Managers and clients in developing permanent housing strategies.
  • Collaborate with Case Managers in advocating for eligible families to obtain Supportive Housing.
  • Maintain updated case notes in CARES. Ensures copies of applications, etc. are maintained in the case file.
  • Prepare all mandated reporting as required.

Qualifications:

  • Committed to WIN's Mission and Values.
  • Bachelor's degree highly desired with 2 years relevant work experience or Associate's degree with a minimum of 4+ years of relevant work experience.
  • Must have extensive knowledge of NY City housing market, housing subsidies and supportive housing programs.
  • Must have the ability to network and build strong collaborative relationships with brokers and landlords.
  • Must have excellent interpersonal and communication skills. Must exercise good judgement and have a professional appearance and demeanor.
  • Willingness and ability to travel to potential housing sites, as required.
  • Must be detailed orientated and demonstrate an ability to multi task and meet multiple demands and deadlines.
  • Ability to work effectively in a team environment.
  • Bilingual – English/Spanish a plus.
  • Solid computer skills, knowledge of MS Office and Outlook.

Core Competencies:

  • Leading Others: Lead by example, doesn't stay behind the desk, stay visible to staff and clients.
  • Facilitating Change: Assist in overcoming resistance to change. Inspire and motivate others.
  • Managing Performance: Monitor performance against predetermined standards set by WIN and funders.
  • Applying and Developing Expertise: Take client issues to the appropriate people within the organization to obtain the most accurate information to meet customer needs.
  • Collaborating and Communicating: Values the full spectrum of diversity and inclusion for clients and staff.

WIN'S Diversity, Equity & Inclusion Hiring Commitment:

Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. WIN actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

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