Director of Resident Support Services

4 weeks ago


Staten Island, New York, United States Housing Opportunities Unlimited Full time

h3JobDescription/h3pJobSummary:/ppTheDirectorofResidentSupportServicesisakeymemberoftheHousingOpportunitiesUnlimitedteam,responsibleforoverseeingthedeliveryofservicesandprogramstoresidentsofNYCHAPACTCaseManagementatWestBrightonHouses.Thisrolerequiresahighlevelofmotivationandgenuineconcernforfamiliesandthecommunity./ppbKeyResponsibilities:/b/pulliSupervisetheimplementationofNYCHAPACTSocialServicePlanatWestBrightonHousesrehabilitationproject,includingresidentoutreachandcommunication,supportiveservicesprogrammanagementandcoordination,casemanagement,personalcounselingandcoaching,employmentdevelopment,healthservicesandinitiatives,clienttrackingandmonitoring,datamanagementandreporting./liliConnectresidentsandtheirfamiliestoservicesthathelpthemmaintainahealthyqualityoflife./liliOverseetheprovisionofvariousemploymentdevelopmentandjobreadinessservicestomeettheneedsofWestBrightonresidents./liliAssistinconnectingyouthtoservices,includingearlychildhoodeducationand/orearlyintervention,after-schoolandsummerprogramming,childcare,teenemployment,post-secondaryeducation/trainingopportunities./liliCoordinateprogrammingtopromoteoptimumhealthandaddresshealthconcernsofresidents./liliWorkwithresidents,management,on-sitesecurity,andpolicetodevelopandimplementpublicsafetyinitiatives./liliDirectoutreacheffortstoassessspecificserviceneedsofallhouseholdsinWestBrightonHousescommunity;conduct/develop,reviewandmonitorassessmentsandconnectresidentstoservicestomeetidentifiedneeds./liliMonitorindividualserviceplanningwithcasemanagementstaff./liliTrackindividualconnectionstoservices./liliImplementamanagementreferralsystemtoallowHOUstafftocontactandassistresidentsinvolvedinleaseviolationsandotherhousing-relatedinfractionsimmediatelyaftertheyoccur(withinamaximumof48businesshours);assistresidentstoremaininleasecompliance./liliCollaboratewithresidents,management,andtenantassociationtoimplementcommunitybuildingactivities./liliUpdate/maintainallcasemanagementfilesanddatabase./liliImplementasystemforregularly(monthly)reportingbyHOUtoownershipregardingallabove-mentionedtasks./liliInitiateandmaintainregularlyscheduledcommunicationwithon-sitemanagementstaff./liliRepresentHOUtofederalandlocalagenciesofgovernment,theprivatehousingindustry,andcommunitygroupsasnecessary./liliAssuretheimplementationofadoptedpoliciesandprocedures./liliParticipateinweeklysupervisionwithon-sitestaffandweeklysupervisionandscheduledsitemeetingswithProjectManager./li/ulpbRequirements:/b/pulliAbilitytoprovidevisionandleadershiptoanorganizationservingadiversepopulation./liliAbilitytosustainacollaborative,teamworkenvironment./liliLeadershipskillsneededtosustainaproductivesiteduringdemandingperiodsofchange./liliExperienceworkingwithresidentsofaffordablehousing./liliKnowledgeofsurroundingcommunity,availableresources,andeligibilityguidelines./liliKnowledgeofdatabaseapplications./liliStrongcommitmenttotheprofessionaldevelopmentandtrainingofstaff./li/ulpbQualifications:/b/pulliMusthaveaBSWor3yearsofrelatedacademicandworkexperience./liliAtleasttwoyearsinasupervisoryposition./liliExperienceworkingcollaborativelywithlow-incomefamilies./liliProblem-solvingandorganizationalskills./liliProficientinMicrosoftOffice./liliExcellentwrittenandverbalcommunicationskills;abilitytoestablishreports./liliAbilitytomotivateotherstowardsachievingtheirgoals./liliAstrongsenseofrespectforconfidentialityinvolvingbothclientsandfellowemployees./li/ulpbPreferredSkills:/b/pulliLeadershipskills,includingmentoringandabilitytodelegatetoandmotivatestaff./liliOrganizedanddetail-orientedwiththeabilitytoprioritizemultiplerequests./liliFlexibilityandadaptabilityaschallengingsituationsarise./liliAbilitytomaintainacalmatmosphereunderpressureandstressfulsituations./liliResidentAdvocacy./liliAbilitytodealwithdifficultsituationsandpeople./liliSensitivitytodifferentculturesanddiversity,withthecapacitytoworkwithdiversitythatextendsbeyondrace./li/ul



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