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Customer Service Representative

2 months ago

Sacramento, California, United States Zoom Drain Full time

Job Summary

ZOOM DRAIN is seeking a highly skilled and customer-focused Service Coordinator to join our team. As a Service Coordinator, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities

  • Manage incoming calls and respond to customer inquiries in a timely and professional manner
  • Generate sales leads and identify opportunities to upsell and cross-sell services
  • Assess customer needs and provide solutions to achieve satisfaction
  • Build and maintain relationships with customers through open and interactive communication
  • Provide accurate and complete information to customers and internal teams
  • Meet sales targets and call handling quotas
  • Schedule and communicate with technicians to meet customer requirements
  • Assign work orders based on priority to the available workforce
  • Handle customer complaints and provide solutions and alternatives within time limits
  • Keep records of customer interactions and process customer accounts
  • Follow communication procedures, guidelines, and policies

Requirements

  • Strong phone contact handling skills and active listening
  • Familiarity with dispatch practices
  • Customer orientation and ability to adapt/respond to different types of customers
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Spanish-speaking/bilingual a plus

What We Offer

  • Bonus Opportunities
  • Career Advancement
  • Company Gatherings
  • Company Supplied Uniforms
  • Recognition & Rewards
  • Positive Team Atmosphere