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Director of Omni-Channel E-Commerce Strategy

2 months ago

Bethpage, New York, United States Optimum Full time
Job Summary

We are seeking a seasoned Technology Leader with deep expertise in omni-channel e-commerce, catalog management, and product inventory management (PIM) to drive the selection, implementation, and management of our digital commerce solutions. This role requires comprehensive knowledge of e-commerce platforms, vendor management, and team leadership, particularly within the telecommunications sector.

Key Responsibilities
  • Lead the evaluation and selection process for a new omni-channel e-commerce platform, including market research, RFP creation, and vendor assessments.
  • Oversee the implementation of the chosen digital commerce platform, ensuring it meets the company's strategic goals and compliance requirements.
  • Define system requirements, integration points, and deployment strategies in collaboration with cross-functional teams.
  • Establish and maintain robust relationships with e-commerce platform providers and associated vendors.
  • Negotiate contracts, monitor vendor performance, and ensure adherence to service level agreements (SLAs).
  • Conduct regular meetings with vendors to discuss project progress, resolve issues, and plan for future enhancements.
  • Develop comprehensive project plans, timelines, and budgets for the e-commerce platform implementation.
  • Track project progress, manage risks, and implement corrective actions as needed to ensure successful project delivery.
  • Communicate project status, key milestones, and outcomes to senior management and stakeholders.
  • Ensure the e-commerce platform is robust, scalable, and capable of supporting the company's omni-channel strategy.
  • Implement best practices for system maintenance, data integrity, security, and compliance.
  • Drive continuous improvement initiatives to enhance platform performance, user experience, and operational efficiency.
  • Work closely with finance, marketing, sales, customer service, and other departments to ensure the e-commerce platform meets their needs and supports business objectives.
  • Facilitate training sessions and provide support to end-users to ensure smooth adoption of the new system.
  • Gather feedback from stakeholders and users to inform future platform enhancements and updates.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree preferred
  • Minimum of 10 years of experience in omni-channel e-commerce, catalog management, and PIM systems, with preferred experience in Salesforce Commerce and telecommunications industry
  • Expertise in e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud), catalog management, and PIM systems
  • Proven experience in leading and managing IT teams, with strong project management capabilities
  • Demonstrated ability to manage vendor relationships (Salesforce) and negotiate contracts effectively
  • Excellent verbal and written communication skills, with the ability to interact with senior management and stakeholders
  • Strong analytical and problem-solving skills, with a focus on delivering innovative solutions
About Optimum

At Optimum, we're driven by our commitment to empowering employees to take ownership and embrace proactive problem-solving. Our culture is built on four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. We believe in fostering an environment of collaboration, innovation, and positivity, and we're dedicated to delivering top-quality products and services to our customers.