Director of Omni-Channel E-commerce

We are seeking a seasoned Technology Leader with deep expertise in omni-channel e-commerce, catalog management, and product inventory management (PIM) to drive the selection, implementation, and management of our digital commerce solutions.

This role requires comprehensive knowledge of e-commerce platforms, vendor management, and team leadership, particularly within the telecommunications sector.

The ideal candidate will lead the process of selecting a new digital commerce provider, manage vendor relationships, and collaborate closely with business and technology stakeholders to enhance our e-commerce capabilities.

Key Responsibilities:

• Lead the evaluation and selection process for a new omni-channel e-commerce platform, including market research, RFP creation, and vendor assessments.
• Oversee the implementation of the chosen digital commerce platform, ensuring it meets the company's strategic goals and compliance requirements.
• Define system requirements, integration points, and deployment strategies in collaboration with cross-functional teams.
• Establish and maintain robust relationships with e-commerce platform providers and associated vendors.
• Negotiate contracts, monitor vendor performance, and ensure adherence to service level agreements (SLAs).
• Conduct regular meetings with vendors to discuss project progress, resolve issues, and plan for future enhancements.
• Develop comprehensive project plans, timelines, and budgets for the e-commerce platform implementation.
• Track project progress, manage risks, and implement corrective actions as needed to ensure successful project delivery.
• Communicate project status, key milestones, and outcomes to senior management and stakeholders.
• Ensure the e-commerce platform is robust, scalable, and capable of supporting the company's omni-channel strategy.
• Implement best practices for system maintenance, data integrity, security, and compliance.
• Drive continuous improvement initiatives to enhance platform performance, user experience, and operational efficiency.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree preferred.
• Minimum of 10 years of experience in omni-channel e-commerce, catalog management, and PIM systems, with preferred experience in Salesforce Commerce and telecommunications industry.
• Expertise in e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud), catalog management, and PIM systems.
• Proven experience in leading and managing IT teams, with strong project management capabilities.
• Demonstrated ability to manage vendor relationships (Salesforce) and negotiate contracts effectively.
• Excellent verbal and written communication skills, with the ability to interact with senior management and stakeholders.
• Strong analytical and problem-solving skills, with a focus on delivering innovative solutions.

About Optimum:

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership.

Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers.

Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity.

Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services.

These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.