Case Manager for Tenant and Owner Resources

3 days ago

New York, New York, United States City of New York Full time
About the Role

We are seeking a highly motivated and organized Case Manager to join our team in the Division of Tenant and Owner Resources at the City of New York. As a Case Manager, you will play a critical role in providing essential services to assist and expedite Section 8 vouchers to HPD clients.

Key Responsibilities
  • Manage a caseload of assisted or applicant households
  • Initial voucher application screening
  • Determination and verification of eligibility
  • Client briefings (internal and external meetings)
  • May perform community outreach to assist Section 8 participation
  • Prepare and send appropriate correspondence, track responses
  • Document case files and electronic records, file preparation
  • Rent calculations
  • Review of yearly recertifications of household composition and income/asset information
  • Demonstrate ability to manage multiple cases while prioritizing cases for processing
  • Attend mandatory trainings
Requirements
  • High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
  • Education and/or experience which is equivalent to "1" above
Preferred Skills
  • Excellent Communication Skills (both orally and in writing)
  • Strong Customer Service Focus
  • Computer Proficiency
  • Bilingual a Plus
  • Section 8 or other Rental Subsidy experience a Plus
About the Office

The Office of Housing Access and Stability (HAS) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing.

About the City of New York

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.

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