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Team Leader for Tenant and Owner Resources
1 month ago
The City of New York is seeking a highly skilled Team Leader to join the Division of Tenant and Owner Resources. As a key member of the team, you will be responsible for overseeing the administration of rental subsidy programs, ensuring compliance with federal regulations, and providing exceptional customer service to clients and landlords.
Key Responsibilities- Initial application screening, eligibility determination, contract preparation, client briefings, rent calculations, file preparation, interim reexaminations, annual recertifications, client transfers, data entry of required information into the Elite Section 8 Database, and general communication with clients and landlords via telephone, email, mail, and in-person meetings.
- Review cases, develop unit goals and objectives, monitor staff productivity, interfacing with landlords and clients.
- Manage and ensure that staff members are working within federal regulatory and local policy guidelines.
- Team Leaders will be cross-trained in all areas of rental subsidy administration.
- Team Leaders are required to take various mandatory trainings.
- May be assigned to related tasks as programmatically needed.
- Team Leaders will provide input and assist Coordinators with Performance Evaluations.
- High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described above; or
- Education and/or experience which is equivalent to 1 above.
- Excellent Communication Skills
- Strong Customer Service Focus
- Computer Proficiency
- Bilingual a Plus
- Section 8 or other Rental Subsidy experience a Plus
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
