Senior Case Manager
4 weeks ago
We are seeking a highly skilled and compassionate Senior Case Manager to join our team at Services for the UnderServed (S:US). This is a challenging and rewarding opportunity to make a meaningful difference in the lives of our clients.
Job Summary:The Senior Case Manager will provide comprehensive case management services to an assigned caseload of adult clients, including intake, assessment, and service planning. The ideal candidate will have a strong background in human services, excellent communication and interpersonal skills, and the ability to work effectively with a diverse population.
Responsibilities:- Conduct intake process with new clients within 24 hours of admission, including explanation of resident rights and responsibilities, and grievance procedures
- Conduct psychosocial, vocational/educational, and housing assessments and documentation of same
- Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing
- Prepare housing applications and assist clients with the housing application/interview process
- Monitor and assess client progression/regression in behavior and/or appearance
- Facilitate group and individual counseling, workshops, psych education, and recreational activities
- Conduct room/dorm visits/inspections to assess client personal hygiene, room cleanliness, and overall ADL skills
- Provide comprehensive case management services to an assigned caseload
- Develop initial service plans and conduct service plan reviews as needed for an assigned caseload
- Provide referrals for in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate
- Ensure that clients attend meals and maintain appropriate nutritional intake
- Provide crisis intervention and address all emergency situations as appropriate
- Assist in building evacuation during fire drills and building emergencies
- Monitor client medication compliance and collaborate with nursing staff monitor compliance
- Refer clients to appropriate community resources as needed
- Maintain CPR/First Aid Certification
- Maintain up to date, accurate, complete, and timely client chart documentation in compliance with DHS, OTDA, other Funder and SUS standards
- Facilitate discharge/transfer process and documentation of same
- Attend staff meetings, case conferences, group supervision, trainings, and escort clients on housing interviews as needed
- Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes
- Bachelor's Degree in Human Services field required
- 3+ years' experience with homeless population
- Ability to work with a culturally diverse population
- Preferred qualifications include Master's degree in human services or related field, familiarity of NYC public school system, and experience in residential setting, group work, tenant organization, case management, referral, and/or community outreach
We offer attractive compensation with comprehensive benefits, including medical, dental, prescription, vision, and life insurance, 403(b), credit union, FSAs, short- and long-term disability, transportation plan, and generous paid vacations and holidays.
S:US is an equal opportunity employer and is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
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