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Client Engagement Manager

2 months ago

Minneapolis, Minnesota, United States Juvly Full time
Job Overview

Client Engagement Manager

At Juvly Aesthetics, we recognize that our achievements stem from the leadership within our teams. Each of our establishments has distinct requirements to effectively cater to both its clientele and staff, and we empower our Managers, Providers, and Medical Aestheticians to oversee various facets of their operations as if they were their own.

Your Responsibilities at JUVLY AESTHETICS:

As a Client Engagement Manager, you will spearhead a virtual concierge service within the spas. You will motivate your team through the principles and values of Juvly to ensure our organizational vision and goals are fulfilled.

Additionally, you will:

  • Guide the creation and training of the virtual client support team to achieve exceptional service standards and operational efficiencies.
  • Manage client onboarding, phone communications, and lead management.
  • Support and evaluate the client experience team's capability to convert leads into scheduled appointments.
  • Develop strategies to enhance business growth by utilizing guest loyalty programs, events, service and product expertise, and more.
  • Foster a coaching environment where all team members are acknowledged for their achievements and receive constructive feedback for development.
  • Leverage data to track key performance indicators and drive continuous improvement initiatives.
  • Provide recommendations and implement recruitment and retention strategies within the virtual team to uphold operational excellence.

Ideal Candidate Profile:

  • 3+ years of experience in retail, sales, or spa environments.
  • Demonstrated experience in managing and enhancing operational processes with a virtual customer support team.
  • Ability to inspire, develop, and motivate a team to reach their full potential.
  • Proven passion for delivering outstanding client service and experiential retail/service.
  • Comfortable providing virtual education to clients about products and services.
  • Strong analytical skills with a data-driven approach to problem-solving.
  • Proficient in the use of CRM tools and business software.

Benefits: Competitive Salary, Performance-based incentives, Medical, Dental and Vision coverage (for full-time employees), 401(k), Paid Time Off, Generous Staff Treatment Program, Family and Friends Program, Comprehensive Training, and a state-of-the-art clinic.

About Juvly Aesthetics: With multiple locations led by a world-class Medical Director, our national brand is synonymous with exceptional quality and innovation.