Oracle Cloud Solutions Engineer
1 week ago
We are seeking a skilled Oracle Cloud Solutions Engineer to contribute to our dynamic team at Algobrain. This role is essential for enhancing our customer service capabilities through effective implementation and management of Oracle RightNow.
Key Responsibilities- Implement and customize the Oracle RightNow platform, focusing on:
- Agent console and customer portal customizations.
- Integration of chat, knowledge bases, and customer portals.
- Development of rules and workflows.
- Management of email communications.
- Creation of custom add-ins and processes.
- Development of REST APIs.
- Proven experience in Oracle RightNow implementations and upgrades.
- Strong technical skills in AJAX, HTML/CSS, and PHP.
- Ability to provide operational support for Oracle RightNow CRM workspaces.
- Experience in defining and documenting user profiles aligned with business functions.
- Capability to create workspaces and develop automated workflows.
- Daily administrative support, including user provisioning and de-provisioning.
- Development of operational reports and dashboards, along with process documentation.
- Experience troubleshooting a variety of technical issues.
- Familiarity with SSO, SAML, and OAUTH implementations.
Experience in the insurance domain is a plus. Completion of the following trainings/certifications is preferred:
- Oracle Service Cloud Administration
- Oracle Service Cloud Analytics
- Oracle Service Cloud Integration for Developers
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