Automotive Service Operations Manager

3 days ago

Stanford, California, United States Tesla Full time
Service Program Manager Job Description

Tesla is seeking a highly motivated Service Program Manager to join our North America Service Operations Team.

Key Responsibilities:
  • Evaluate and optimize existing service processes to enhance efficiency and reduce operational costs.
  • Collaborate with cross-functional teams, including engineering, sales, finance, and supply chain, to align strategies and goals.
  • Develop and launch new products, processes, tools, and resources that drive customer experience and improve brand loyalty.
  • Implement feedback mechanisms to gather insights from customers and service field team members to incorporate improvements into service processes.
  • Analyze market trends, customer behaviors, and industry best practices to identify new opportunities and define objectives and key performance indicators for service programs.
  • Structure pilots, track and measure results, iterate, and launch solutions to drive toward customer happiness and operational efficiency.
  • Conduct financial analysis to identify areas for cost reduction and revenue enhancement and provide regular reports and insights to senior management.
Requirements:
  • Ability to manage cross-functional projects in a global customer-facing organization.
  • Impeccable organizational skills and acute attention to detail, as well as proven ability to handle multiple projects with competing priorities.
  • Excellent verbal and written communication skills, capable of delivering professional presentations to senior-level managers and communicating with customers directly.
  • Demonstrated ability to quickly grasp new concepts and proactively seek clarification when needed.
  • Comfortable working in a complex, fluid, fast-paced, and demanding work environment.
  • Strong ability to build and maintain positive working relationships with internal business functions globally, as well as external vendors.
Compensation and Benefits:

As a full-time Tesla Intern, you will be eligible for:

  • Aetna PPO and HSA plans with $0 payroll deduction.
  • Family-building, fertility, adoption, and surrogacy benefits.
  • Dental (including orthodontic coverage) and vision plans, both with an option with a $0 payroll contribution.
  • Company-paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Medical Plan with HSA.
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA).
  • LGBTQ+ care concierge services.
  • 401(k), Employee Stock Purchase Plans, and other financial benefits.
  • Company-paid Basic Life, AD&D, and short-term disability insurance.
  • Employee Assistance Program.
  • Sick time after 90 days of employment and Paid Holidays.
  • Back-up childcare and parenting support resources.
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
  • Commuter benefits.
  • Employee discounts and perks program.

Expected Compensation: $20.43 - $33.65 + benefits. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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