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Service Team Lead

4 weeks ago

Stanford, California, United States Tesla Full time
Service Supervisor Job Description

Tesla's Service Shop Supervisors play a crucial role in leading our service shop floor teams. As a Service Supervisor, you will be responsible for managing a team of technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers.

Key Responsibilities:
  • Lead and develop a highly engaged team of technicians to achieve service output goals
  • Maintain accurate shop records and inventories, and manage smooth workflow in the service center
  • Serve as the process leader for shop activities, ensuring work standards are defined and systematically improved with input from service technicians and the rest of the service center team
  • Partner with Service Managers and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs
  • Ensure compliance with safety regulations and the service center's safety program
  • Work with employees to manage schedules and resolve technical and personnel problems
  • Conduct regular one-on-one developmental meetings with team members to facilitate professional development and monitor team training requirements
Requirements:
  • Bachelor's degree or equivalent
  • Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required
  • Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
  • Excellent interpersonal and communication skills
  • Able to work a flexible schedule, including weekday and weekend overtime
  • Proficient with Microsoft Office Suite
  • Valid driver's license required
Compensation and Benefits:

As a full-time Tesla employee, you will be eligible for a comprehensive benefits package, including competitive pay, health insurance, dental and vision plans, 401(k) with employer match, and more.

Expected compensation: $103,124 - $147,000/annual salary + cash and stock awards + benefits. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.