Service Team Lead
4 days ago
Tesla's Service Shop Supervisors play a crucial role in leading our service shop floor teams. As a Service Supervisor, you will be responsible for managing a team of technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers.
Key Responsibilities:- Lead and develop a highly engaged team of technicians to achieve service output goals
- Maintain accurate shop records and inventories, and manage smooth workflow in the service center
- Serve as the process leader for shop activities, ensuring work standards are defined and systematically improved with input from service technicians and the rest of the service center team
- Partner with Service Managers and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs
- Ensure compliance with safety regulations and the service center's safety program
- Work with employees to manage schedules and resolve technical and personnel problems
- Conduct regular one-on-one developmental meetings with team members to facilitate professional development and monitor team training requirements
- Bachelor's degree or equivalent
- Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required
- Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
- Excellent interpersonal and communication skills
- Able to work a flexible schedule, including weekday and weekend overtime
- Proficient with Microsoft Office Suite
- Valid driver's license required
As a full-time Tesla employee, you will be eligible for a comprehensive benefits package, including competitive pay, health insurance, dental and vision plans, 401(k) with employer match, and more.
Expected compensation: $103,124 - $147,000/annual salary + cash and stock awards + benefits. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
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