Senior Operations Manager

2 weeks ago


Stanford, California, United States SmartNews Full time
Job Title: Scaled Operation Manager, Team Lead

SmartNews is a global leader in redefining information and news discovery, committed to providing users with accurate, timely information and supporting quality journalism. We combine the power of our unique machine-learning technology with the expertise of our first-rate editorial team to bring news that matters to millions of users from our over 3,000 global publishing partners.

Our mission is to drive the growth and scalability of our entire Business department by optimizing efficient and effective business processes and operations. Through continuous improvements in quality and enhanced collaboration across departments, we aim to contribute significantly to the organization's overarching goals and ensure sustained success.

Key Responsibilities:
  • Manage Ad Quality operations, ensuring compliance and quality in both 1st party and 3rd party engagements.
  • Oversee Ad administration operations, streamlining processes for efficient and effective execution.
  • Lead Content Moderation and Annotation operations, ensuring high standards of quality and compliance.
  • Develop and implement operational strategies that align with the company's goals, driving business growth and scalability.
  • Design and establish operations for new services from the ground up, including SOPs and Playbooks.
  • Ensure the execution of high-quality, effective, and efficient operations in line with strategic initiatives.
  • Manage relationships with outsourced vendors and contractors, optimizing resources and workforce management.
  • Facilitate proactive collaboration with the Sales, Marketing, Product, and Engineering teams to drive integrated success.
Requirements:
  • Minimum of 3 years in People Management within the Trust & Safety department.
  • At least 3 years of experience in digital advertising operations, consulting, or media.
  • Experience in cross-border management, handling teams or vendors across different time zones.
  • Proven track record in Vendor Management with at least 3 years of experience.
  • Demonstrable experience in Ad Quality, specifically policy enforcement.
  • Proven ability to develop new operations from scratch and drive KPI improvements.
  • Experience in collaborating with Product and Engineering teams for tool and system development.
  • Capable of supervising multiple operational teams.
  • Proficiency in English with a growth mindset, self-starter attitude, and strong operational and analytical skills.
Nice to Have Experience:
  • Experience in designing policies and guidelines.
  • Background in Content Moderation related to policy enforcement.
  • Previous involvement with an internet publisher.
  • Experience managing teams of 20+ members or leading company-level projects.
  • Proven ability to innovate with technology.
  • Business-level Japanese proficiency.
  • Multicultural background and experience in a startup environment.
Benefits:
  • Compensation range: $140,000 to $175,000 base salary, plus bonus and equity.
  • 401(k) with employer matching.
  • Up to 100% medical, dental, and vision insurance for you and your family.
  • A benefits plan with monthly allowances.
  • Complimentary lunch, snacks, and beverages in the office.


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