Senior Operations Manager

1 month ago


Stanford, California, United States SmartNews Full time
Job Title: Scaled Operation Manager, Team Lead

SmartNews is a global leader in redefining information and news discovery, committed to providing users with accurate, timely information and supporting quality journalism. We combine the power of our unique machine-learning technology with the expertise of our first-rate editorial team to bring news that matters to millions of users from our over 3,000 global publishing partners.

Job Summary

The Scaled Operations Manager plays a critical role in driving the growth and scalability of our Business department by optimizing efficient and effective business processes and operations. This includes building Ad Quality in the U.S. market, managing Ads Sales Support and Admin operations, leading Content Moderation and Annotation, and developing operations for new product launches.

Key Responsibilities
  • Manage Ad Quality operations, ensuring compliance and quality.
  • Develop and implement operational strategies that align with the company's overarching goals.
  • Design and establish operations for new services from the ground up, including SOPs and Playbooks.
  • Ensure the execution of high-quality, effective, and efficient operations in line with strategic initiatives.
  • Manage relationships with outsourced vendors and contractors, ensuring resource optimization and effective workforce management.
  • Facilitate proactive collaboration with the Sales, Marketing, Product, and Engineering teams to drive integrated success.
Requirements
  • Minimum of 3 years in People Management within the Trust & Safety.
  • At least 3 years of experience in digital advertising operations, consulting, or media.
  • Experience in cross-border management, handling teams or vendors across different time zones.
  • Proven track record in Vendor Management with at least 3 years of experience.
  • Demonstrable experience in Ad Quality, specifically policy enforcement.
  • Proven ability to develop new operations from scratch and drive KPI improvements.
  • Experience in collaborating with Product and Engineering teams for tool and system development.
  • Capable of supervising multiple operational teams.
  • Proficiency in English with a growth mindset, self-starter attitude, and strong operational and analytical skills.
Nice to Have Experience
  • Experience in designing policies and guidelines.
  • Background in Content Moderation related to policy enforcement.
  • Previous involvement with an internet publisher.
  • Experience managing teams of 20+ members or leading company-level projects.
  • Proven ability to innovate with technology.
  • Business-level Japanese proficiency.
  • Multicultural background and experience in a startup environment.
Benefits
  • Compensation range: $140,000 to $175,000 base salary, plus bonus and equity
  • 401(k) with employer matching
  • Up to 100% medical, dental, and vision insurance for you and your family
  • A benefits plan with monthly allowances
  • Complimentary lunch, snacks, and beverages in the office


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