Senior IT Service Delivery Manager

3 weeks ago

Buffalo, New York, United States Nissha Medical Technologies Full time
Job Title: Senior IT Service Delivery Manager

We are seeking a highly skilled Senior IT Service Delivery Manager to lead the global business applications roadmap and implementation at Nissha Medical Technologies (NMT) across multiple sites. This role involves managing an internal core implementation team and coordinating with both internal and external partners to deliver high-quality solutions on time and within budget.

Key Responsibilities:
  • Collaborate with project sponsors, cross-functional team members, and executive leadership to develop and maintain the project roadmap.
  • Develop detailed project plans and communicate them to project teams, executive leadership, sponsors, and stakeholders.
  • Utilize cost-benefit analysis, ROI analysis, and other measures to prioritize and implement the most beneficial enhancements.
  • Develop and maintain vendor relationships to support new and on-going initiatives.
  • Review vendor performance on a quarterly basis to determine potential improvements.
  • Negotiate contracts and service level agreements (SLAs) with vendors to ensure cost-effective and efficient service delivery.
  • Monitor vendor performance and compliance with contractual obligations.
  • Lead and contribute to RFQ process when identifying a potential vendor solution.
  • Oversee a team across multiple locations.
  • Mentor, coach, and provide continual feedback to direct reports.
  • Review team resource capacity to determine project resource allocations.
  • Review and improve IT processes to establish best practices within the business applications team.
  • Collaborate with internal stakeholders to identify and implement process improvements.
Requirements:
  • Minimum of five years in a relevant role such as business analyst, program manager, or similar position.
  • Bachelor's degree in Business Administration, Computer Science, Communications, or a related field from an accredited college. MBA preferred.
  • PMP certification preferred.
  • Strong stakeholder management skills and the ability to initiate, maintain, and develop relationships.
  • Experience with change management strategies.
  • Experience in implementing enterprise solutions across multiple sites.
  • Experience managing a global and diverse team.
  • Experience in distribution, manufacturing, supply chain, sales, and finance operations preferred.
  • Experience with system development and package implementation using formal methodologies (SDLC, Agile, etc.).
  • Experience with change management strategies.
What We Offer:
  • A comprehensive benefit package.
  • A dynamic, diverse team that is committed to bringing the best versions of themselves each and every day.
  • Opportunities for training and development.
  • A culture of teamwork and collaboration.
  • A commitment to diversity and inclusion.
  • A focus on employee wellness and engagement.

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