U8TS Event Technical Supervisor, The Logan Hotel Philadelphia

3 weeks ago

Philadelphia, Pennsylvania, United States Encore Full time
Job Title: Technical Supervisor, U8TS EventJob Summary:

The Technical Supervisor, U8TS Event, is responsible for leading floor operations with a focus on customer service, staff leadership, and development. This role directly leads the technical team to ensure operational efficiencies and customer satisfaction.

Key Responsibilities:Equipment Operation
  • Accurately and timely set up, operate, and break down intermediate audiovisual equipment as listed in the technical qualifications section.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Comply with all Company security and safety measures.
  • Ensure equipment is secure from theft and/or damage when in use.
Customer Service
  • Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
  • Maintain a positive relationship with all clients through effective communication.
  • Meet with guests on site to ensure that their needs are met, and the equipment setup is working properly.
  • Monitor events and check in on customers throughout the day.
  • Understand and foster the hotel/client relationship.
Training/Staff Development
  • Assist in training technicians on all floor activities and on hotel and Encore service expectations.
  • Serve as a mentor for new hires.
  • Model and reinforce a positive working environment centered around company values.
Operations Management
  • Organize the daily floor activities to ensure the timely set up, refresh, and removal of equipment.
  • Perform daily floor management, including directing the workflow of technicians and assisting management with labor needs and scheduling.
  • Ensure the equipment sheets are updated and properly completed.
  • Work with the team to establish coordinated communications for the management of events.
  • Attend venue meetings as needed (example: banquet event orders or pre-event conferences).
Equipment Maintenance
  • Perform preventative maintenance on equipment to keep it presentable and in good working condition.
  • Lead the team in proper security, storage, transportation, and maintenance of equipment.
  • Participate in physical inventory count processes as requested.
Job Qualifications:
  • Bachelor's degree is preferred.
  • 3-5 years of customer service or hospitality experience is preferred.
  • 3-5 years of audio-visual experience is required.
  • Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
  • Knowledge of technical theory.
  • Advanced problem-solving skills.
  • Experience leading workflow and team members.
  • A valid driver's license is required for team members in positions that may operate Company vehicles.
  • Additional DOT requirement may need to be met if applicable.
  • Must be able to lift 50 lbs.
Competencies:
  • Deliver World Class Service
  • Do The Right Thing
  • Drive Results
  • See The Big Picture
  • Value People

Work Environment: Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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