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Customer Engagement Coordinator

2 months ago

Frankfort, Kentucky, United States Commonwealth Credit Union Full time
Join Our Team as a Member Engagement Specialist

At Commonwealth Credit Union, we strive to be an Employer of Choice, and achieving this goal requires the dedication of every team member. Our commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging is at the heart of our Team 1 culture, which emphasizes collaboration and support.

Our mission is clear: to Better Lives through our Passion to Serve. This mission extends to everyone, including our team members and the communities we serve. We believe that together, we can achieve more, and that fostering a diverse and inclusive environment is essential to providing an Extraordinary Experience for all.

Role Overview:
The Member Engagement Specialist plays a crucial role in enhancing our operational efficiency and ensuring member satisfaction. This position involves managing all forms of communication, both inbound and outbound, while delivering a comprehensive range of services and knowledgeable responses to our members and prospective members.

Key Responsibilities:
  • Remain accessible for incoming communications.
  • Adhere to established protocols to safeguard our members' information.
  • Utilize communication tracking software and maintain accurate member documentation and follow-up.
  • Build and nurture relationships with both internal and external members, striving to deliver exceptional service.
  • Meet the Credit Union's standards for referring new memberships, checking accounts, and loans.
  • Demonstrate knowledge of our products and services, providing tailored recommendations to meet members' financial needs.
Note: Some Saturday hours may be required.

We are an Equal Opportunity Employer, committed to protecting the rights of veterans and individuals with disabilities.

Our organization prohibits discrimination against employees or applicants based on their inquiries about compensation or discussions regarding pay. Employees with access to compensation information must not disclose it to those without access, except under specific circumstances outlined by law.