Customer Service Representative

3 hours ago


Frankfort, Kentucky, United States King Heating Cooling and Plumbing Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service team, you will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing exceptional service to our valued customers.

Key Responsibilities:

  • Handle a high volume of inbound and outbound calls in a professional and courteous manner.
  • Respond to customer inquiries, schedule service appointments, and provide information about our products and services.
  • Follow up with customers to confirm appointments and ensure customer satisfaction.
  • Proactively reach out to customers for service reminders, promotions, and seasonal tune-ups.
  • Upsell and cross-sell additional services and maintenance plans to meet customer needs and drive sales.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Work closely with the service and sales teams to coordinate schedules and ensure smooth service delivery.
  • Meet or exceed sales targets and commission goals.
  • Assist with other customer service and administrative tasks as needed.

Requirements:

  • Previous experience in customer service, call center, or sales roles is preferred.
  • Strong communication skills with the ability to handle both inbound and outbound calls effectively.
  • High level of motivation and a desire to achieve sales goals.
  • Excellent problem-solving skills and a customer-focused attitude.
  • Ability to work well in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Bilingual in English and Spanish is a plus.
  • Availability to work some Saturdays as needed.

What We Offer:

  • Competitive base salary with unlimited commission potential.
  • Full benefits package, including health, dental, and vision insurance.
  • Paid training and opportunities for professional growth.
  • A positive and supportive work environment.

King Heating, Cooling & Plumbing is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.



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