Customer Service Representative
3 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service team, you will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing exceptional service to our valued customers.
Key Responsibilities:
- Handle a high volume of inbound and outbound calls in a professional and courteous manner.
- Respond to customer inquiries, schedule service appointments, and provide information about our products and services.
- Follow up with customers to confirm appointments and ensure customer satisfaction.
- Proactively reach out to customers for service reminders, promotions, and seasonal tune-ups.
- Upsell and cross-sell additional services and maintenance plans to meet customer needs and drive sales.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Work closely with the service and sales teams to coordinate schedules and ensure smooth service delivery.
- Meet or exceed sales targets and commission goals.
- Assist with other customer service and administrative tasks as needed.
Requirements:
- Previous experience in customer service, call center, or sales roles is preferred.
- Strong communication skills with the ability to handle both inbound and outbound calls effectively.
- High level of motivation and a desire to achieve sales goals.
- Excellent problem-solving skills and a customer-focused attitude.
- Ability to work well in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite and CRM software.
- Bilingual in English and Spanish is a plus.
- Availability to work some Saturdays as needed.
What We Offer:
- Competitive base salary with unlimited commission potential.
- Full benefits package, including health, dental, and vision insurance.
- Paid training and opportunities for professional growth.
- A positive and supportive work environment.
King Heating, Cooling & Plumbing is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
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