Care Coordinator I

3 weeks ago


Frankfort, Kentucky, United States One Call Full time
Job Summary

We are seeking a highly skilled Care Coordinator I to join our team at One Call. As a Care Coordinator I, you will play a critical role in supporting our business by coordinating care to workers' compensation clients via the telephone and/or internet.

Key Responsibilities
  • Manage inquiries and resolve simple and basic issues, such as ordering medical supplies, scheduling appointments, managing visits, and/or referral intake process.
  • Provide prompt, accurate and clear information to our clients.
  • Consult with senior peers and/or leadership on items that require clarification and/or escalation and learn through these interactions.
  • Document relevant information into system(s) to ensure records are clear, concise, and accurate.
Requirements
  • 0-2 years of customer service experience or equivalent combination of education, training, and work experience.
  • Knowledge of the company's products, services, and business operations to enable resolution of inquiries.
  • Excellent customer service skills that build elevated levels of client satisfaction.
  • Excellent verbal and written communication skills.
  • Computer navigation and operation skills.
What We Offer
  • Competitive wages with opportunities to earn annual merit increases.
  • Paid development hours to use for professional and community development.
  • 18 days of Paid Time plus 8 company holidays, and 2 floating holidays per year.
  • $1,000 Colleague Referral Program.
  • Enterprise Recognition Program rewarding colleagues for their extraordinary work.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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