Customer Quality Specialist
2 days ago
At Nitto Americas, we are seeking a highly skilled Customer Quality Specialist to join our team. This role is responsible for managing the entire claims process, from start to finish, ensuring timely resolution and customer satisfaction.
Key Responsibilities:- Manage the Customer Complaint Log and Corrective Action Log
- Coordinate root cause analysis for customer complaints using problem-solving tools
- Respond to customer complaints in a timely manner, following company procedures
- Negotiate with customers regarding sorting, material returns, or replacements
- Prepare credit notes or replace materials for external customers
- Communicate the status of complaints to customers and internal areas
- Ensure corrective actions are completed on time and documented properly
- Keep controlled complaint documents up to date in QT9
- Manage containment procedures and customer requirements
- Manage costs of non-quality and follow up on area risk matrix
- Monitor and update process turtle diagrams and track KPIs related to customer claims
- Implement 5S in the area and ensure compliance with IATF 16949 and corporate/customer requirements
- Bachelor's degree in Engineering or similar field
- 2 years' experience in Manufacturing Sector, with Automotive Quality Sector experience a plus
- Minimum 1 year of work experience in customer complaints
- AIAG Core Tools knowledge (APQP, PPAP, PFMEA, CONTROL PLAN, MSA, SPC)
- Technical interpretation of IATF 16949 standard
- IATF Internal Auditor Experience
- Knowledge of engineering drawing interpretation (GD&T)
- Effective communication skills (written and verbal)
- Strong organizational/prioritization skills
- Good analytical/problem-solving skills
Competitive salary range of $60K - $65K, a dynamic work environment, and opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for quality, we encourage you to apply today.
Learn more about Nitto Americas and our commitment to diversity and inclusion at www.nitto.com.
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